Shipping


What are CafeTableTops.com shipping policies?

CafeTableTops.com is able to ship most of its products via standard ground, to anywhere in the US, with the exception of Alaska and Hawaii (which requires special shipment arrangement). Customer is responsible for shipping fees assigned to their purchase*, which is figured by an average, fair market shipping rate based upon the item’s weight. These rates are calculated by the most common shipment and freight carriers rates and may increase or decrease at any time, dependent upon the industry standard. Insurance for your item has either been calculated into the shipping cost or will be purchased by Cafe Table Tops on your behalf and for your protection, in the appropriate amount of the purchase. Please be aware, residential deliveries will incur an additional charge, above and beyond any shipping rate offered on CafeTableTops.com. *Shipping rates are calculated based upon delivery of goods to commercial addresses within the 48 contiguous United States. Residential deliveries may require additional fees as per assigned by shipping or carrier company. Shipments to Alaska and Hawaii, Canada and Mexico, and any delivery addresses outside of the United States require special rate quoting; the shipping rates found on CafeTableTops.com will not apply. Please contact your Account Manager or Customer Support Representative for further information.


LIMITATIONS OF SHIPMENT INSURANCE & LIABILITIES Upon delivery, the customer MUST open and inspect all items before the shipping/delivery company departs the customer’s premises or package is signed for. If damage is discovered, as a result of shipment, customer is to either reject shipment or contact customer service immediately. For your convenience, our Customer Support can be reached at (720) 893-2233. If shipping damage is discovered, the customer must contact Cafe Table Tops Customer Support before the package is signed for, otherwise customer will be held responsible for damage. Freight Policy (Applies to shipments above 149 lbs or in excess of normal ground shipping dimensions) Many of our products require freight transit. Most of our freight items have freight charges calculated on our site; however some of our products, specifically furniture, may require the customer contact their Account Manager or Customer Service in order to obtain a shipping quote. We make every effort to use a reliable and fairly priced freight line, with each of our manufacturers. Please be aware, residential deliveries and delivery locations without dock will incur an additional charge, above and beyond any shipping rate offered on CafeTableTops.com. Generally, in the case where delivery locations lack docking facilities, our freight carriers will simply unload goods and leave on doorstep. No freight deliveries will be delivered or moved inside your location, by the delivering company, unless special arrangements have been made at time of goods purchase. Additional charges will apply for inside delivery of goods. In the case where delivery has already been made and customer requires inside delivery, customer may contact Cafe Table Tops for assistance in hiring local moving assistance. Additional fees will apply for this service and customer is independently responsible for all charges related to hired moving assistance, whether Cafe Table Tops hires on customers behalf, or customer hires services independently. Due to the nature of freight shipping, should you have any question or concern related to your purchase, please don’t hesitate to contact us.


DELIVERY & INSTALLATION Unless other arrangements are made in writing, at the time of purchase, with a Cafe Table Tops representative, all installation of purchased goods remains the responsibility of the customer. Should the customer themselves not wish to install their purchased product, Cafe Table Tops is generally able to locate a professional installer for the customer’s region or location. Additional fees apply for this service and customer is independently responsible for any charges related to third party installations. All installations done by third party installers are warranted by said third party; Cafe Table Tops is not responsible for the quality or assurance of any third party’s installation.
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